Pilot Plus Support
Pilot Plus
Pilot Plus Support

Hello, how can we help?

Suggested knowledgebase articles:
Submit a ticket
Create a new ticket
View existing tickets
View tickets you submitted

Knowledgebase

  • Top articles
I can't see scenery after installing in MSFS

Category: Microsoft Flight Simulator

If, after you have successfully installed a Pilot Plus scenery, in Microsoft Flight Simulator you cannot see the product please follow the below steps.  There is currently an issue where the simulator...

License Key Out of Uses

Category: Licensing

When activating your purchase through the installer you may receive a prompt something like  "No License Key Usage Remaining".  You will see this when you try activate the product more times that the ...

The airport does not appear in X-Plane

Category: X-Plane

If you see a blank, default, X-Plane landscape this is likely because your Custom Scenery folder is incorrectly ordered.  There are 2 possible solutions. 1. There was an installation error Open your X...

Bristol Mesh Installer

Category: Current Known Issues/Bugs

The current mesh package installer for Bristol X-Plane is not currently compatible with MacOS. This is a known issue that we are working on.

I am experiencing low Frames per Second (FPS) in P3D

Category: Prepar3D

We optimise our P3D environments to be compatible on any setup, using frame saving development techniques. The general rule of thumb is if your computer can run Prepar3D to at least 30 fps, you will b...

View entire Knowledgebase

Powered by Help Desk Software HESK, in partnership with SysAid Technologies