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Microsoft Flight Simulator
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I can't see scenery after installing in MSFS

Category: Microsoft Flight Simulator

If, after you have successfully installed a Pilot Plus scenery, in Microsoft Flight Simulator you cannot see the product please follow the below steps.  There is currently an issue where the simulator...

License Key Out of Uses

Category: Licensing

When activating your purchase through the installer you may receive a prompt something like  "No License Key Usage Remaining".  You will see this when you try activate the product more times that the ...

The airport does not appear in X-Plane

Category: X-Plane

If you see a blank, default, X-Plane landscape this is likely because your Custom Scenery folder is incorrectly ordered.  There are 2 possible solutions. 1. There was an installation error Open your X...

I am experiencing low Frames per Second (FPS) in P3D

Category: Prepar3D

We optimise our P3D environments to be compatible on any setup, using frame saving development techniques. The general rule of thumb is if your computer can run Prepar3D to at least 30 fps, you will b...

Bristol Mesh Installer

Category: Current Known Issues/Bugs

The current mesh package installer for Bristol X-Plane is not currently compatible with MacOS. This is a known issue that we are working on.

Simulator freezes when loading at an airport

Category: Microsoft Flight Simulator

If Microsoft Flight Simulator freezes before or while loading in the airport we suggest you perform the following steps (PC only) - Delete any rolling cache. Delete the Content.xml file. Marketplace: ...

Objects are floating

Category: Microsoft Flight Simulator

Sometimes after a sim update or significant scenery change the simulator needs its cache emptied in order to stop anomalies in rendering.   1. Navigate to the in-game settings window, and find the rol...

How to find your Community folder

Category: Microsoft Flight Simulator

When updating a product you may need to locate your Community folder. This folder stores the files required to show the product in the simulator.   If you happened to use the default location for your...

(SU5) FPS drop when panning camera

Category: Microsoft Flight Simulator

The change in LOD rendering and object draw distance was introduced in SU5 and has since seemed to cause many issues for PC users. Currently camera panning can cause FPS loss as objects buffer into vi...

Sim Stuck Loading on Blue Bar

Category: Microsoft Flight Simulator

Asobo have acknowledged this as an official bug with the sim and have provided the following guideance:   "We are currently looking into this issue. In the meantime, if your sim stops loading and the ...

Runway not sloped

Category: Prepar3D

The sloped runway feature that has been implemented by Lockheed Martin in v5 is essentially for default runways and how AI react to them. It still requires developers to create complex 3D models for a...

I have no autogen around the airport

Category: General

If you have purchased through Orbx, you can use the 'Verify Files' function to check your installation. Otherwise, manually uninstall and reinstall your product. If a reinstall, or file verification, ...